Frequently asked questions
Order
Can I still change or cancel my order?
If you wish to amend or cancel your order, please contact us as soon as possible via info@lussommo.com.
As long as your order has not yet been processed, we will gladly check if we can adjust it for you. Once the order has been packed or shipped, we can unfortunately no longer make changes or cancellations.
I haven't received an order confirmation?
It may take a few minutes for the confirmation to appear in your inbox. Please also check your spam folder. Can't find the confirmation? Then contact us via our contact form.
Can I have an order delivered as a gift?
Yes, you can have your order sent directly to the recipient. During checkout, enter the recipient's address as the shipping address.
How can I track my order?
After placing an order, you will receive a confirmation email with a track and trace code. You can use this code to track your parcel all the way to your door.
My package arrived incomplete or damaged. What should I do?
In the rare event that your package is delivered incomplete or damaged, please contact us at info@lussommo.com.
We will always ensure that you receive your complete order in good condition.
Payment
What payment methods can I use?
At Lussommo®, you can pay securely with:
- iDEAL
- PayPal
- Klarna
- Creditcard Mastercard / Visa
The available payment options will be displayed during checkout.
My payment failed. What should I do?
First, check that your payment details are correct and that there are sufficient funds available. Then try the payment again or choose a different payment method. If the payment continues to fail, please contact us so we can investigate.
Can I pay afterwards?
At Lussommo®, post-payment is possible via Klarna.
The post-payment is handled by our payment partner. Additional terms and conditions or a data check may apply.
Shipping and returns
What is the delivery time of my order?
This depends on the destination country of your order. Please see the "Shipping" page for more information.
What are the shipping costs?
Shipping costs vary by destination country. Please see the Shipping page.
How can I return my order?
Should you wish to return your product(s) for any reason, you can find the conditions and a return form on the page:
When will I receive my refund?
Upon receipt, we will inspect your return. If the return meets our conditions, we will refund the purchase amount within 14 days using the payment method you used to place the order. Please note that it may take several business days for the amount to appear in your account.
Business
Can I order from Lussommo as a business customer?
This is certainly possible. At Lussommo®, you can make business purchases in 2 ways:
As a bulk buyer, you benefit from high standard discounts linked to your company account. For more information or to register, please visit the following page: Lussommo® for bulk buyers
As a retailer, you benefit from good purchase prices and healthy margins. When ordering, these prices are standard for your company account. For more information or to register, please visit the following page: Become a reseller
As a business customer, can I order on account?
At Lussommo®, business customers can order on account after their 3rd order. The first 3 orders must therefore be paid before shipment.
Can I request a business quote?
Of course. Send your company details, desired products, quantities, and preferred delivery date to info@lussommo.com. We will then contact you with a suitable quote.
Has your question not been answered yet?
Please contact us using the contact form. We will ensure that all your questions are answered as soon as possible.
